Can Your Business Benefit From IT Managed Services?


Investing in an affordable yet quality IT support is one reason why companies consider IT managed services. They maintain their IT infrastructure, ensuring a smooth business flow without hurting their budget.

In this article, we will discuss what IT managed services are, including their advantages and disadvantages, allowing you to weigh in the benefits you can get from them should you consider investing in one. 

What Are IT Managed Services? 

IT managed services refer to IT support obtained from a third party organization commonly known as Managed Service Provider (MSP). Hiring an in-house IT team to manage your IT infrastructure is expensive and difficult. Particularly, to small enterprises. But is outsourced IT support the key to secure and reliable IT Infrastructure?

How Can IT Managed Services Benefit Your Business? 

1. Fixed-Rate

Companies invest in affordable yet quality products and services. A fixed-rate for a specific service is good as no additional expense is to be expected. If you want a wise investment, you may consider IT managed services

It offers IT support which includes cybersecurity tools, IT experts, and more at a customizable monthly rate. The rate may vary depending on your IT requirements and needs. But the idea is you have a well-trained and reliable IT team to manage your IT infrastructure at a reasonable price.

An in-house IT team is good, but if it is beyond your budget, finding an alternative that can provide the same quality service is better. 

2. Quality IT Support

Some entrepreneurs may worry about getting low quality IT support from availing IT managed services. There’s no need to be. Managed Service Providers ensure the quality of the IT support they offer by hiring experienced and knowledgeable individuals to build their IT team. 

To earn and keep their clients’ trust, Managed Service Providers deploy efficient cybersecurity tools, processes, and response, which are made possible through intensive planning, sending the IT team to training, and innovating cybersecurity measures. 

Ease your worry about getting low quality IT support from IT managed services, reliable security experts got your back. 

3.  Undivided Attention 

The main reason for establishing reliable cybersecurity is to ensure a smooth business operation. However, your IT needs that demand your time may also affect your business growth. Transferring your IT burdens to a reputable managed service providers is a wise decision. 

As maintaining your IT is already taken care of, your business core has your undivided attention, allowing you to create more business opportunities. To those who want a secure IT infrastructure without having to worry about spending less time on business, consider IT managed services. 

4.  Lighter Workload 

To those who have existing in-house IT team that struggles to maintain the network and IT infrastructure, lightening up the workload is one advantage of IT managed services. You can divide the IT tasks to your in-house and outsourced IT team. They may also take turns in maintaining and monitoring your network. 

The more manpower to handle IT tasks, the better the result. Finishing assigned tasks will be a lot easier for your in-house IT team with the help of IT managed services, making them more productive. 

5.  Latest Cyberthreat Defense

Managed service providers also invest time in analyzing newly discovered threats to develop a new cybersecurity feature to counter it. It is a way to keep their IT support efficient. They are also aware of the latest cybersecurity issues and updates. 

With IT Managed security services, your cybersecurity has the latest defense against threats, which may take time to apply if done on your own. Countering advanced cyber threats with a devastating impact on your business is no longer a problem. 

6. Reduced Expenses

Finding a way to reduce expenses without putting the business at risk is a good business strategy. You save up while still manage to maintain the quality of your products and services, allowing you to make more valuable investments. 

With IT managed services you eliminate the in-house IT training, labor, and IT equipment costs as they are already covered by the managed service provider. 

What Are The Common Challenges In IT Managed Services? 

If you are considering products and services for your company, knowing only their advantages is not enough. By knowing their disadvantages as well, you can properly weigh in their pros and cons to your business. 

Here are the common challenges that you may face should you consider IT managed service for your business. 

1. Not Physically Present 

In every company, the presence of system administrators gives a sense of security as you know you can count on them should unwanted events occur. Another reason why the physical presence of your IT support matters is you can easily talk to them in person regarding issues and clarifications. 

With IT managed services, your IT team is in another location. But they are constantly monitoring your IT infrastructure and network remotely. You can keep in touch with them through phone or conference calls. 

2. Limited Scope 

Your in-house IT supports every application involved in your business. From the latest to the obsolete models. IT managed services will provide the list of applications they support. With technology getting more advanced, old models are less likely to be supported. 

If you ever have a problem with an unsupported application, you may need to seek out the help of another security expert to get it fixed, as your outsourced IT does not support it. 

3. Unsuitable System and Processes

Companies with existing in-house IT support already have specific protocols, systems, and processes in line with their business objectives. With IT managed services, your service provider might insist on implementing systems and processes unaligned with your goals after assessing your IT infrastructure. Your current IT setup might be replaced or modified. 

4. Inflexibility

Companies deploy programs and software for specific purposes. They play an important role in meeting the company’s goals and needs. So choosing software that best suits your needs matters. With IT managed services, your managed service provider may require a specific type of software that might get you stuck in them. 

5. Cloud Migration

Cloud computing allows companies to store data on remote servers over the Internet, making the data accessible anytime regardless of the location. Managed service providers must adapt to this transition as more companies are expected to migrate to cloud computing. 

Less internal servers are to be monitored which could be a challenge to managed service providers as internal cloud servers are controlled by the cloud provider. You may have to discuss cloud migration option to your desired managed service provider to determine if they have advanced tools to manage it. 


To make a quick recap the following are the advantages of IT managed services: 
  • Fixed rate
  • Quality IT support
  • Undivided attention to business needs
  • Lighter IT workload
  • Latest cyberthreat defense
  • Reduced expenses 
While the cons of IT managed services are: 
  • IT Team not physically present 
  • Limited software support
  • Unsuitable system and processes
  • Less variety in software 
  • Cloud migration 

Now that you know the pros and cons of IT managed services, you can properly assess if your business can benefit from IT managed services should you invest in one. 

Author Bio:

Julia Sowells is a security geek with almost 5+ years of experience, who writes on various topics pertaining to network security.